FAQ – Frequently Asked Questions

General Questions

Yes, deposit secures your moving date.
If your move date has changed not to worry. We are happy to accommodate with a new rescheduling. We also keep the moving deposit after 2 rescheduling. And it no longer goes towards the total bill due on the day of your move. We require a 24 hour notice.
We accept cash, debit, all major credit cards, and e-transfer. We do not accept cheque.
We insure your cargo (we packed) under the Motors Vehicle Act of British Columbia. This insurance is provided at no extra cost, but provides minimal coverage. The extent of the protection you receive covers $1.32 per kilogram per item. This means if a 100kg item is damaged you will receive $132 for that item. If $1000 television weighing 6.8kg is damaged you would receive $9 compensation. Additional coverage insurance can be acquired upon the customers request.
Yes, we charge 4% processing fee for credit card payments because we are charged a fee by third party point of sell companies for each transaction. For this reason we recommend our customers pay cash to be able to save some money.
Moving times vary based on size of home, if packing is needed, if there are stairs or not, and how many items are being moved. The more prepared you are, the smoother and quicker the move will be!
Yes, You bought a couch from Facebook Marketplace or Craigslist? We can deliver it to you at a competitive flat rate.

Payment is due at the end of the move, either once the truck is empty or everything has been reassembled and organized to your liking. Only a deposit is required to confirm your booking.
We charge extra fees for items over 100kg. Amount varies depending on the difficulty of moving the item from point A to B.
We have no hidden fees. Everything you need for your move is either included in our hourly, flat rate, or you are informed of the extra charge amount at the time of booking. Provided all relevant information is given to us. Learn more about our rates.
Extra charges may apply if all information was not given to us at time of booking, such as more than normal Stairs, heavy items like a piano, sub-zero fridge, heavy tables, excessive gym weights, etc.
Which you will be informed before job begins.
Is it appropriate to give a tip to movers who do a great job? Absolutely. Tipping during a move is not required, but if you’re working with a professional moving team and they make the moving process a little less stressful, acknowledging their efforts with a tip can be greatly appreciated. Learn more